SmallBizGenius Analysis

Perfectmemorials (memorials.com) is an online retailer specializing in memorial products like urns, grave markers, and keepsakes. Customers generally report high satisfaction with the quality of products and the compassionate customer service.

Category Breakdown

Scores based on analysis of 48 recent reviews

Customer Service

9.0/10

Reviewers consistently praise the customer service, describing representatives as compassionate, patient, and helpful. Many reviews specifically mention individual employees by name, highlighting their exceptional support during difficult times, such as Lisa and Debbie.

20 reviews mention this

Product Quality

8.5/10

The quality of the memorial products, especially urns and grave markers, is frequently lauded. Customers describe the items as beautiful, well-crafted, and exceeding expectations, with specific mentions of the etching and materials used.

25 reviews mention this

Pricing & Value

7.8/10

Many reviewers feel that Memorials.com offers competitive pricing and good value for the quality of products received. Some customers specifically mention that the prices are better than those found on other sites like Etsy or at funeral homes.

10 reviews mention this

Shipping & Delivery

7.0/10

Most reviewers are satisfied with the shipping speed and packaging, noting that items arrived quickly and were well-protected. However, some experienced delays or issues with items being out of stock.

8 reviews mention this

Urn Selection

9.2/10

Customers consistently praise the wide variety and unique designs of urns available on Memorials.com. Many reviewers found the perfect urn to honor their loved ones, with specific mentions of Italian-made urns and aviation-themed urns.

15 reviews mention this

Grave Markers

8.0/10

Several reviewers purchased grave markers and were very pleased with the quality, design, and customization options. They found the process easy to navigate and appreciated the communication from the staff.

7 reviews mention this

Pros & Cons

What Customers Love

Compassionate and helpful customer service representatives. Mentioned 20x
"Lisa helped my Mom through this difficult time. She had tremendous amount of patience with my mom despite a small language barrier. She was very compassionate with how difficult this process was for my mom."
High-quality and beautiful memorial products, especially urns and grave markers. Mentioned 25x
"We ordered a green marbled urn and it was so beautiful. The etched mountain scene and lettering were perfect. We received so many wonderful comments from guests at the memorial service about the urn."
Wide selection of unique and personalized memorial items. Mentioned 18x
"There was a great selection of urns for our mother's ashes. After making our selection, customer service reached out to be sure our selection was in stock so that we could have it sooner than later."
Reasonable prices compared to other vendors and funeral homes. Mentioned 10x
"Memorials.com has the best prices on personal remembrance keepsakes. Before I knew about them I paid much more on an Etsy site for the same item."
Fast shipping and secure packaging. Mentioned 8x
"Delivery arrived before I had to think about it."

Common Complaints

Out-of-stock items and potential inventory management issues. Mentioned 5x
"We ordered a bench just under $400. Payment was made, and we received an out of stock email stating they could not say when or if it would be back in stock."
Discrepancies between product descriptions and actual items received. Mentioned 2x
"Ordered two TSA-approved “Kate Spade Inspired” rectangular urns from this site - $140 each... Finally arrived today, and found they are cheap plastic boxes in a synthetic cloth cover."

Common Questions About Perfectmemorials

Answers derived from customer review patterns

Is Perfectmemorials legit and trustworthy?

Yes, Perfectmemorials appears to be a legitimate and trustworthy online retailer for memorial products. Based on the reviews analyzed, the vast majority of customers report positive experiences with the company, praising the quality of their products and the helpfulness of their customer service. While a few reviewers mentioned issues with out-of-stock items or discrepancies in product descriptions, these appear to be isolated incidents. The overall sentiment suggests that Perfectmemorials is a reliable source for urns, grave markers, and other memorial items.

Based on 45 reviews

Does Perfectmemorials have good customer service?

Yes, Perfectmemorials is consistently praised for its excellent customer service. Many reviewers specifically mention the compassion, patience, and helpfulness of the customer service representatives. Several reviewers even name specific employees who provided exceptional support during difficult times, indicating a high level of personalized care and attention. This strong emphasis on customer service suggests that Perfectmemorials prioritizes the needs and concerns of its customers.

Based on 20 reviews

Is Perfectmemorials worth it for small business owners?

Perfectmemorials can be a worthwhile option for small business owners in related industries, such as funeral homes or pet cremation services, seeking to source memorial products. The company offers a wide selection of urns, grave markers, and keepsakes at reasonable prices, which can be beneficial for businesses looking to offer diverse options to their clients. The positive feedback on product quality and customer service further supports the potential value for small businesses. However, it's essential to confirm product availability and specifications before placing large orders to avoid potential inventory issues.

Based on 45 reviews

What is Perfectmemorials' return policy like?

The reviews do not provide specific details about Perfectmemorials' formal return policy. However, one review mentions a customer successfully returning a marred urn and receiving a replacement, suggesting that returns are possible in cases of product defects or imperfections. It's recommended to check Perfectmemorials' website or contact their customer service directly for detailed information about their return policy and procedures.

Based on 1 reviews

Does Perfectmemorials offer options for pet memorials?

Yes, Perfectmemorials offers a variety of options for pet memorials, including pet urns and grave markers. Several reviewers specifically mention purchasing these items for their beloved pets and expressing satisfaction with the quality and design. This indicates that Perfectmemorials caters to the needs of pet owners seeking to honor their furry companions.

Based on 4 reviews

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